Faq

Order

How can I track my order?

Once your sack has been shipped you will receive your Tracking number by an email.

Can I cancel or change my order once it has been placed?

Yes, until your order has been shipped you can change it. Please contact us at hello@turcani.com.

I placed an order for multiple products, however I have only received part of my order. What should I do?

Please contact us at hello@turcani.com with number of your order and description of which product was missing.

My sack has arrived damaged. What do I need to do?

Please send us an email with the number of your order and picture and description of damage to hello@turcani.com.

Shipping

Where do you ship? How much does shipping cost?

We ship to all countries of the European union, shipping costs 15 euros.
Delivery within 5 working days from recieving payment. In case of your interest for placement an order with an outside-EU delivery, please contact us at hello@turcani.com.

What methods of shipping do you offer?

We use GLS Parcel service for shipping.

Can I change my shipping address after my order has been placed?

Yes, until your order has been shipped, it is possible to change your delivery address. Please contact us at hello@turcani.com describing your change request.

My tracking information states “delivered”, but I have not received my order. What should I do?

Please send us an email to hello@turcani.com with number of your order.

Returns

I wish to return my recently purchased Turcani sack, what should I do?

You can return unused Turcani sack within 14 days from the date of delivery. Please send us an email regarding your withdrawal from the Contract to our e-mail address: hello@turcani.com and enclose the Notice of withdrawal form (The Notice of withdrawal).

It is possible to return Turcani sack within 14 days form the date of delivery of your order.

You can return unused Turcani sack within 14 days from the date of delivery. Please send us an email regarding your withdrawal from the Contract to our e-mail address: hello@turcani.com and enclose the Notice of Withdrawal form (The Notice of withdrawal).

Payments

What forms of payment are accepted? When will I be charged for my order?

We accept payments by debit and credit, Stripe and PayPal. You will be charged at the end of checkout process after selecting shipping address and method of payment by pressing Place your order button.