WITHDRAWAL OF THE CONTRACT AND WARRANTY
Statutory right of withdrawal from the Contract
If you are contracting as a consumer pursuant to applicable legislation you have the right to withdraw from the Contract, within 14 days, from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or in case of multiple goods in one order delivered separately, after 14 days from receipt of the last item, without giving any reason.
If you decide to withdraw from the Contract, we will return to you all payments received from you, including delivery and postage charges to the original delivery place without any undue delay, and at any rate, within 14 days of the date on which the withdrawal of the Contract has been delivered to us. Notwithstanding the foregoing, we may withhold reimbursement until we have received the unused goods back or you have supplied us with evidence of having sent the unused goods back to us, whichever occurs earlier.
In case of withdrawal, you shall deliver the unused goods back to us at the address of the registered seat of the Seller, unless provided the different address for return of the unused goods. Shipping costs for return of the unused goods back to us will be reimbursed to you together with the return of all other payments received from you in connection with your withdrawn Contract upon receival of a written confirmation of the amount of the shipping costs for return of the unused goods.
Please address any and all communication regarding your withdrawal from the Contract to our e-mail address: hello@turcani.com. For withdrawal from the Contract please use the Notice of withdrawal from the Contract Form displayed on our website, which also forms Annex 1 to these General Terms and Conditions.
Warranty
All goods being sold on the Website are subject to 24-month warranty period that starts from the moment you or person authorized by you have received the ordered goods (the “Basic warranty”).
We guarantee our customers for delivery of goods in quality and assortment specified in the order.
The Basic warranty covers defects of the goods at the time of their delivery to you or person authorized by you and defects which occurred later as a result of such defects. During the Basic warranty period you are entitled to request repairs of the faulty goods or its part.
The Basic warranty does not cover damages caused by misuse, regular wear and tear, damages caused by external impacts or damages occurred during shipping of the goods caused by the carrier. If the request for repairs of the goods is valid, the product in question will be at the sole discretion of Seller either repaired or replaced for the new one. If the defect can not be removed and prevents a proper use of the goods as a faultless thing, the Customer has the right to an exchange of the goods or to withdraw from the Contract. If the goods have other irreparable defects, the Customer has the right to a reasonable discount from the purchase price of the goods. After expiration of the Basic warranty, the Seller additionally provides a limited double lifetime warranty which only cover normal use of all goods purchased on the Website (the “Double lifetime warranty”) exclusively by the initial customer or his/her legal heir (the “Authorized customer”). The Seller hereby warrants only to the Authorized customer that purchased goods will be free of any defect in materials for the life of the goods. The Double lifetime warranty doesn’t cover cosmetic damage, such as scuffs, stains, scratches, and other wear and tear that doesn’t affect the goods’ functionality or damages caused by overloading or other improper use of goods.
In the case of a legitimate claim from the Double lifetime warranty, the Seller, at its sole option, is obliged to either repair or replace the defective goods provided the Customer paid an administrative fee in the amount of 10 EUR and returned the faulty goods in secure packaging at its own cost to Seller’s address at Krasinského 5, 821 04 Bratislava, Slovakia.
For warranty claim to be processed you must present a receipt and/or the Contract and a hereditary title in case of submission of Double lifetime warranty claim by legal heir.
In the case of an authorized warranty claim, we reimburse the return shipping costs related to shipping of the faulty goods upon receival of a written confirmation of the amount of the shipping costs for return of the faulty goods.
In the case of an unauthorized warranty claim, we do not reimburse any shipping costs related to such unauthorized warranty claim.
Please address any and all communication regarding your warranty claims to our e-mail address: hello@turcani.com. For your warranty claims please use the Warranty Claim Notice Form displayed on our website, which also forms Annex 2 to these General Terms and Conditions.