Shipping and Delivery

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Shipping & Returns

Shipping

Where do you ship? How much does shipping cost?

We ship worldwide, shipping and delivery is free.
Delivery within 5 working days from recieving payment for EU.

What methods of shipping do you offer?

We use DHL for shipping.

Can I change my shipping address after my order has been placed?

Yes, until your order has been shipped, it is possible to change your delivery address. Please contact us at hello@turcani.com describing your change request.

My tracking information states “delivered”, but I have not received my order. What should I do?

Please send us an email to hello@turcani.com with number of your order.

Returns

I wish to return my recently purchased Turcani sack, what should I do?

You can return unused Turcani sack within 14 days from the date of delivery. Please send us an email regarding your withdrawal from the Contract to our e-mail address: hello@turcani.com and enclose the Notice of withdrawal form (The Notice of withdrawal).

It is possible to return Turcani sack within 14 days form the date of delivery of your order.

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